Frequently asked questions
-
Can your mini-tents be used outside?
Unfortunately not. They can only be used indoors as they are not waterproof and the frames cannot be secured to the ground.
-
What is the maximum number of children you cater for?
Eight is our usual maximum in one theme but 16 if we mix themes. Although we can always find a way to accommodate a couple of extra guests.
-
Do I need to provide a power supply?
All of our lights are battery powered
-
How long does it take to set up a party?
The basic package for 6 children takes about 90 minutes to set up. If extras are ordered then it will take longer. We can give you a better idea when we know exactly what you have order
-
How much space do I need for a party?
It depends on how many tents you would like but each tent and mattress takes up about 1.85m x 0.9m of floor space. You also need to consider space to walk through the middle of the tents and access to doors etc. If you'd like our help then we will be happy to try and work out the best layout for your chosen room, just draw a rough floor plan with measurements and let us do the rest.
-
How often do you wash your bedding?
All our bedding is washed at 60 degrees after every party in hypo-allergenic washing powder and softener. But please let us know if you have any children attending that have an allergy to a particular brand of laundry detergent and we will make the necessary changes.
-
What happens if there is any damage to PJ’s property?
We take a very small security deposit at the time of booking and if something gets damaged, we will sit down with you and come to a mutually acceptable amount of compensation. We understand that accidents happen, especially with excited children!
-
How much deposit do I have to put down?
We take £75 deposit at the time of booking. The balance is due 1 week before the date of the party.
-
How far will you travel?
We will travel up to 10 miles from Redhill, RH1 and further for an agreed additional charge of £1.00 per mile.
-
What happens if I need to cancel the sleepover for the date booked?
Firstly, we will do our best to try and find you an alternative date. But if that is not possible then the refund policy can be found in our T&C's
-
What age do you cater for?
We advise no younger than 5yrs.
-
If I book the "Do it all for me" package, what time do you arrive to set up and take down?
We arrive to set up at about 9.00-5.00pm on the day of the party and collect at between 9.00 and 6.00pm the following day for Friday night parties and Monday for Saturday Night Parties. We do not collect on Sundays unless by prior arrangement and a small charge of £35. This is flexible depending on when you want your party to start and finish and other parties we have booked.
-
Do you provide an entertainer/supervisor/childminding service?
Sadly not. But it is something we are looking at for the future. Although there does need to be a responsible adult (over 18) present in the house with PJ’s staff during set up and take down of our equipment.
-
Can I buy any of the accessories you supply?
It depends on the item. If anyone wants to purchase something from us, all they have to do is ask and we will do everything we can to accommodate your request.
-
What if some of the children have allergies?
Our order form includes a section for you to list allergies. We do not supply food with nuts. But some food may have nut traces (like the candy bar). It is ultimately the responsibility of the supervising adult to ensure the safety of the children.